FAQ

Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

Orders are processed within 1-2 business days. Delivery within Italy typically takes 3-8 business days.

What are the shipping costs?

Shipping costs are calculated at checkout based on your destination and order weight. We offer free shipping on orders over a certain amount.

Do you ship internationally?

Yes, we ship throughout Europe. Shipping times and costs vary depending on the destination country.

Returns & Exchanges

Can I return an item?

Yes, we accept returns within 14 days of delivery. Items must be unworn, unwashed, and with original tags still attached.

How do I make a return?

Contact us via email to request a return authorization. We will provide you with return instructions.

Can I exchange an item?

Yes, we offer exchanges for different sizes or colors, subject to availability.

Products & Sizing

How do I choose the right size?

Check our size guide available on each product page to find your perfect fit.

Are your products good quality?

Yes, we use only high-quality materials and carefully inspect every item before shipping.

Payments

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment methods through Shopify.

Is payment secure?

Yes, all payments are processed securely through the Shopify platform with SSL encryption.

Contact

How can I contact you?

You can contact us via email or through the contact form on our website. We respond within 24-48 hours.